Flight Insurance | Secure Your Journey with TransNusa Travel Protection

Whether it's a beach vacation or an important business trip, your travel plans should not be a worry. Starting January 31, 2024, for those who purchase TransNusa's bundling products, namely the SEAT PLUS and FLEXI PRO international bundles, passengers will be protected by SOMPO INSURANCE.

See below for the further details

BUNDLE INSURANCE : SEAT PLUS & FLEXY PRO Passengers Only
BENEFITS	COVERAGE	AMOUNT
Personal Accident (Cover 5 hours before flight departure and 5 hours after flight)	One Way	IDR 30,000,000.00
Flight Delay Coverage	Delayed more than 4 hours	IDR 350,000.00
Flight Cancellation	Delayed more than 4 hours	IDR 5,000,000.00
Load & Damage Baggage	Per Item Maximum Claimable ( All Items )	IDR 1,000,000.00 IDR 10,000,000.00
Flight Cancellation	Available 24 Hour / 7x Weekly

Sompo Insurance Indonesia will process your claim soonest possible, kindly take note the followings:

All claims need to be submitted within 30 days from the incidents - failure of submission within 30 days will void your claims

Download the claim form from our website:
https://www.transnusa.co.id/pdf/Sompo-TransNusa-NCare-eClaimForm-v0-29012024.pdf

Provide proof of documents regarding your claims

Email your claim forms to [email protected] and by providing your proof to:

Sompo Insurance Indonesia, Klaim Asuransi Perjalanan Dept

Mayapada Tower 2,
19th Floor
Jl. Jend. Sudirman Kav.27
Jakarta 12920

Your claim entitlement will be communicated to you by Sompo Insurance Team within 14 working days

For further inquiry on your claims, you may contact SOMPO via the following:

Email	: [email protected]
Phone	: 14051
WhatsApp	: +62 811 131 4051

Claim Procedures

Call Center Number

Whatsapp: +6281 - 113 - 14051
Phone: 021 14041

Fill Claim Form & Provide Supporting Document

Provide documents with proof of loss or damage by filling in the claim form as for the below link and emailing to [email protected]

Claim Analysis

You may check your claims via our customer care

Agreeing to The Claims

You claim will be notified in 3-5 working days upon submitting the completed documents

Claim Payment

Payment on the claims will be paid by maximum 14 working days