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Seat |
Seat Plus | Flexi Pro | |
| Rule Application | TransNusa Published Fare - All Channels | Transnusa Published Fare - All Channels | Transnusa Published Fare - All Channels |
| Refund Rules | A. Cancellations above 72 (seventy two) hours by passengers before the scheduled departure get a refund of at least 75% (seventy five percent) of the basic fare | A. Cancellations above 72 (seventy two) hours by passengers before the scheduled departure get a refund of at least 75% (seventy five percent) of the basic fare | A. Cancellations above 72 (seventy two) hours by passengers before the scheduled departure get a refund of at least 75% (seventy five percent) of the basic fare |
| B. Cancellations under 72 (seventy two) hours up to 48 (forty eight) hours by passengers before the scheduled departure get a refund of at least 50% (fifty percent) of the basic fare. | B. Cancellations under 72 (seventy two) hours up to 48 (forty eight) hours by passengers before the scheduled departure get a refund of at least 50% (fifty percent) of the basic fare. | B. Cancellations under 72 (seventy two) hours up to 48 (forty eight) hours by passengers before the scheduled departure get a refund of at least 50% (fifty percent) of the basic fare. | |
| C. Cancellations under 48 (forty eight) hours up to 24 (twenty four) hours by passengers before the scheduled departure get a refund of at least 40% (forty percent) of the basic fare. | C. Cancellations under 48 (forty eight) hours up to 24 (twenty four) hours by passengers before the scheduled departure get a refund of at least 40% (forty percent) of the basic fare. | C. Cancellations under 48 (forty eight) hours up to 24 (twenty four) hours by passengers before the scheduled departure get a refund of at least 40% (forty percent) of the basic fare. | |
| D. Cancellations under 24 (twenty four) hours up to 12 (twelve) hours by passengers before the scheduled departure get a refund of at least 30% (thirty percent) of the basic fare. | D. Cancellations under 24 (twenty four) hours up to 12 (twelve) hours by passengers before the scheduled departure get a refund of at least 30% (thirty percent) of the basic fare. | D. Cancellations under 24 (twenty four) hours up to 12 (twelve) hours by passengers before the scheduled departure get a refund of at least 30% (thirty percent) of the basic fare. | |
| E. Cancellations under 12 (twelve) hours to 4 (four) hours by passengers before the scheduled departure get a refund of at least 20% (ten percent) of the basic fare. | E. Cancellations under 12 (twelve) hours to 4 (four) hours by passengers before the scheduled departure get a refund of at least 20% (ten percent) of the basic fare. | E. Cancellations under 12 (twelve) hours to 4 (four) hours by passengers before the scheduled departure get a refund of at least 20% (ten percent) of the basic fare. | |
| F. Cancellations under 4 (four) hours before the scheduled departure get a refund of at least 10% (ten percent) of the basic fare. | F. Cancellations under 4 (four) hours before the scheduled departure get a refund of at least 10% (ten percent) of the basic fare. | F. Cancellations under 4 (four) hours before the scheduled departure get a refund of at least 10% (ten percent) of the basic fare. | |
| Changes Rules | Change only allowed above 48 hours by passenger before scheduled departure charged by IDR 200k | Change only allowed above 24 hours by passenger before scheduled departure charged by IDR 200k | 2 times flight change of date and timing 4 hours before flight |
| Refund & Changes Rules Ancillary | A. Cancellation/change after purchase is not allowed (Non-refundable, Non-changeable) | A. Cancellation/change after purchase is not allowed (Non-refundable, Non-changeable) | A. Cancellation/change after purchase is not allowed (Non-refundable, Non-changeable) |
| B. Cancellation due to force majeure and/or airlines faults get 100% of refund | B. Cancellation due to force majeure and/or airlines faults get 100% of refund | B. Cancellation due to force majeure and/or airlines faults get 100% of refund | |
| Change Name | NOT ALLOWED | NOT ALLOWED | NOT ALLOWED |
| INFANT Fee | 10% from Adult's Fare | 10% from Adult's Fare | 10% from Adult's Fare |
| Baggage Allowance | 20 Kg | 20 Kg | 20 Kg |
| Hand Baggage | Maximum 7 Kg | Maximum 7 Kg | Maximum 7 Kg |
| Seat Selection | Chargeable | Standard Seats | PRO Seats / Standard Seats |
| Meals | Chargeable | Free meal | Free meal |
