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Terms & Condition

Seat Selection Terms and Conditions

Domestic flights:

1.  

Detail price of seat selection is as follows:

Product Name Row Price(IDR) Benefit
PRO Seats 1 110,000 Front Row - Extra Leg Room
2-5 80,000

Priority Row - Priority Boarding - Without Seat Distancing
11-12 100,000 Emergency Row - Extra Leg Room
Front Standard Seats 6-10 40,000

Front Standard Row - Without Seat Distancing
Standard Seats 13-28 20,000 Without Seat Distancing
2.   Purchase of this product can be done in all TransNusa channel that is, website, call center, ticketing office, and check-in counter, Travel agent.
3.  

 Procedures for claiming additional services Seat selection:

a. Show us the following boarding passes with tickets listed on the Seat selection payments to our cabin crew, for passengers who purchase this product on websites, mobile apps, ticketing offices, and call centers.
b. Show the following boarding pass with proof of payment from our cashier or officer to cabin crew, for passengers who buy at check-in counter.
4.  

 Particularly for seats on rows 11 & 12:

a. Rows 11 & 12 are emergency seats, and are only for passengers who meet the criteria. Please read terms and conditions of emergency seats for more information.
b. Passengers are required to complete an approval certificate form to occupy the available emergency seats at check-in counters.
c. If the seats on the 11 & 12 rows are not yet filled, the cabin crew will direct passengers to fill the seats free of charge, but passengers do not get a compliment.
5.   For passengers who do not purchase this product but require special treatment, such as; elderly, pregnant women, parents carrying young children and disabilities, cabin crew are authorized to move the passenger seat and passengers do not get a compliment.
6.   Passengers shall not be permitted to transfer seats during flight.
7.   This product is valid only on the first flight and not for connecting flight and for seat option following availability on the next flight.
8.  

Terms of refund:

a. Refunds is not allowed
b. If a passenger has made a purchase transaction but has not received benefit from the seat selection, please email via email to This email address is being protected from spambots. You need JavaScript enabled to view it. or through the Website of TransNusa www.transnusa.co.id on the live chat menu located right down.
c. Passenger can be moved by ground handling staff or flight attendant for safety reasons.
9.   TransNusa is not responsible for service if passengers cannot show boarding pass along with proof of payment / e-ticket contained Seat selection transaction.
10.   TransNusa will not charge passengers if passengers do not choose seats (automatic assign seat).
11.   TransNusa reserves the right to change the terms and conditions at any time without prior notice.

 

International flights:

1.  

Detail price of seat selection is as follows:

Product Name Row Price(IDR) Benefit
Airbus IDR MYR
PRO Seats 1 150,000 50 Front Row - Extra Leg Room with Priority Boarding
2-5 90,000 30

Priority Row - Priority Boarding
11-12 120,000 40 Emergency Row - Extra Leg Room with Priority Boarding
Front Standard Seats 6-10 60,000 20

Front Standard Row
Standard Seats 13-28 30,000 10 Rear Standard
2.   Purchase of this product can be done in all TransNusa channel that is, website, call center, ticketing office, and check-in counter, Travel agent.
3.  

Procedures for claiming additional services Seat selection:

a.

Show us the following boarding passes with tickets listed on the Seat selection payments to our cabin crew, for passengers who purchase this product on websites, mobile apps, ticketing offices, and call centers.
b. Show the following boarding pass with proof of payment from our cashier or officer to cabin crew, for passengers who buy at check-in counter.
4.  

Particularly for seats on rows 11 & 12 / 12 & 13 (Airbus Neo/Ceo):

a. Rows 11 & 12 / 12 & 13 (Airbus Neo/Ceo) are emergency seats and are only for passengers who meet the criteria. Please read terms and conditions of emergency seats for more information.
b. Passengers are required to complete an approval certificate form to occupy the available emergency seats at check-in counters.
c. If the seats on the 11 & 12 / 12 & 13 (Airbus Neo/Ceo) / 9 (ARJ) rows are not yet filled, the cabin crew will direct passengers to fill the seats free of charge, but passengers do not get a compliment.
5.   For passengers who do not purchase this product but require special treatment, such as; elderly, pregnant women, parents carrying young children and disabilities, cabin crew are authorized to move the passenger seat and passengers do not get a compliment.
6.   Passengers shall not be permitted to transfer seats during flight.
7.   This product is valid only on the first flight and not for connecting flight and for seat option following availability on the next flight.
8.  

Terms of refund:

a. Refunds is not allowed
b. If a passenger has made a purchase transaction but has not received benefit from the seat selection, please email via email to This email address is being protected from spambots. You need JavaScript enabled to view it. or through the Website of TransNusa www.transnusa.co.id on the live chat menu located right down.
c. Passenger can be moved by ground handling staff or flight attendant for safety reasons.
9.   TransNusa is not responsible for service if passengers cannot show boarding pass along with proof of payment / e-ticket contained Seat selection transaction.
10.   TransNusa will not charge passengers if passengers do not choose seats (automatic assign seat).
11.   TransNusa reserves the right to change the terms and conditions at any time without prior notice.